Your Privacy Matters to fb999

1 Who We Are

This Privacy Policy is issued by fb999 ("fb999", "we", "us", "our"), the operator of the online betting and casino platform available at fb999.lat. fb999 is Bangladesh's premier online betting destination, offering sports betting across cricket, football and other markets, live casino games powered by Evolution Gaming and Ezugi, slots from leading providers including Pragmatic Play and NetEnt, and crash games including Mines and Aviator.

For the purposes of this Privacy Policy, fb999 acts as the data controller in respect of personal data collected from players and visitors to the fb999.lat website. This means fb999 determines the purposes and means of processing your personal information.

If you have any questions about this Privacy Policy or wish to exercise any of your data rights, please contact our support team at [email protected]. Contact details are provided in full in Section 13 of this Policy.

2 Data We Collect

fb999 collects personal data through several channels: information you provide directly when registering or using the platform; data generated automatically through your use of the site; and, in limited circumstances, data received from third-party service providers such as payment processors.

2.1 Registration and Account Data

When you create an fb999 account, we collect the following information:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Residential address in Bangladesh (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar or other)
• Email address
• Mobile phone number
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, BDT / ৳)

2.2 Identity Verification (KYC) Data

To comply with platform security obligations and to verify your identity and age, fb999 may request copies of:

• National Identity Card (NID)
• Passport (photo page)
• Driving licence
• Proof of address (utility bill, bank statement dated within 90 days)
• Proof of payment method ownership (e.g., screenshot of bKash or Nagad account registered in your name)

2.3 Financial and Transaction Data

When you make a deposit or request a withdrawal, fb999 records transaction details including the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amount in BDT (৳), transaction reference numbers, timestamps, and transaction status. fb999 does not store full card numbers or mobile banking PINs; these are handled directly by the respective payment processors.

2.4 Usage and Technical Data

fb999 automatically collects certain technical data when you visit or use the platform:

• IP address and approximate geographic location
• Device type, operating system and browser version
• Pages visited, time spent on each page, click paths
• Game sessions — games played, stakes placed, session duration
• Referral source (the URL from which you arrived at fb999.lat)
• Error logs and performance data

2.5 Communications Data

If you contact fb999 via live chat, email or any other support channel, we retain records of that communication, including the content of messages, timestamps and any information you provide in the course of seeking support.

3 How We Use Your Data

fb999 uses the personal data we collect for the following purposes:

fb999 does not use your personal data for any purpose that is incompatible with those listed above. Where a new purpose arises that is not covered by this Policy, we will update the Policy and notify you accordingly before processing begins.

4 Legal Basis for Processing

fb999 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to enter into and perform the player account agreement, including account creation, bet settlement and payment processing.
• Platform security obligations: Processing required to meet age verification, identity verification (KYC) and fraud prevention obligations applicable to the fb999 platform.
• Legitimate interests: Processing carried out to protect the security and integrity of the fb999 platform, prevent fraud, conduct platform analytics and improve the user experience, where such interests are not overridden by your fundamental rights.
• Consent: Processing for marketing communications (email and SMS promotions), which requires your explicit opt-in and which you may withdraw at any time without affecting other aspects of your account.

5 Sharing Your Data

5.1 Third-Party Service Providers. fb999 shares personal data with carefully selected third-party service providers who assist in operating the platform. These providers act as data processors under binding data processing agreements and are permitted to use your data only for the specific purpose for which it was shared. Categories of service providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa and Mastercard partner banks
• Identity verification and KYC service providers
• Game software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi and others
• Cloud hosting and infrastructure providers
• Fraud detection and cybersecurity service providers
• Customer support software providers
• Email and SMS delivery providers (for account and marketing communications)

5.2 No Sale of Personal Data. fb999 does not sell, rent, trade or otherwise commercially transfer your personal data to third parties for their own marketing or commercial purposes. This is an absolute commitment.

5.3 Business Transfers. In the event of a merger, acquisition, restructuring or sale of all or part of fb999's business, personal data held by fb999 may be transferred to the acquiring entity as part of that transaction. In such cases, you will be notified in advance and your rights under this Policy will be preserved.

5.4 Legal Disclosure. fb999 may disclose personal data where required to do so by a valid legal obligation, court order or other mandatory process. fb999 will disclose only the minimum data necessary to satisfy such a requirement and, where permitted, will notify the affected player of the disclosure.

6 Cookies and Tracking Technologies

6.1 What Are Cookies. Cookies are small text files stored on your device by your web browser when you visit a website. fb999 uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform, remember your preferences and analyse usage patterns.

6.2 Types of Cookies Used by fb999.

• Essential cookies: Required for the platform to function. These include session authentication tokens that keep you logged in during your visit. These cannot be disabled without preventing you from using the platform.
• Functional cookies: Remember your preferences such as language settings and display options, so you do not need to re-enter them on each visit.
• Analytics cookies: Allow fb999 to understand how players interact with the platform — which pages are most visited, how long sessions last and where errors occur. Data collected is aggregated and anonymised where possible.
• Security cookies: Help fb999 detect and prevent fraudulent account access, including CSRF protection tokens and device fingerprinting identifiers.

6.3 Managing Cookies. You can control non-essential cookies through your browser settings. Disabling analytics or functional cookies will not prevent you from using the fb999 platform but may affect certain features such as remembered preferences. Note that disabling essential cookies will prevent you from logging into your account.

6.4 Third-Party Cookies. Game providers integrated into the fb999 platform (such as Pragmatic Play, Evolution Gaming and Spribe) may set their own cookies within their game frames. These cookies are governed by the respective provider's privacy policy. fb999 does not control third-party cookies set within game iframes.

7 Data Retention

fb999 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to the following retention guidelines:

• Active account data: Retained for the duration of your account and for a period of 5 years following permanent account closure, to satisfy fraud prevention, dispute resolution and platform integrity obligations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction for financial record-keeping purposes.
• KYC and identity verification documents: Retained for a minimum of 5 years from the date of submission or from the date of account closure, whichever is later.
• Customer support communications: Retained for 2 years from the date of the communication, after which they are deleted unless subject to an active dispute or investigation.
• Marketing preferences and consent records: Retained for the duration of the consent and for 1 year following withdrawal of consent, to evidence compliance.
• Technical and usage logs: Retained for up to 13 months in identifiable form, after which they are anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised using processes that prevent reconstruction. You may request early deletion of your data in certain circumstances — see Section 9 (Your Rights) for details.

8 Data Security

8.1 Technical Measures. fb999 implements a range of technical security measures to protect your personal data, including:

• 256-bit SSL/TLS encryption for all data in transit between your browser and fb999 servers
• Encryption of sensitive data at rest, including password hashes and payment references
• Firewall protection and intrusion detection systems
• Regular vulnerability scanning and penetration testing
• Multi-factor authentication options for account access
• Access controls limiting employee access to personal data on a strict need-to-know basis

8.2 Organisational Measures. In addition to technical controls, fb999 maintains organisational security practices including staff training on data protection obligations, confidentiality agreements for all personnel with access to personal data, and defined incident response procedures for potential data breaches.

8.3 Data Breach Response. In the unlikely event of a personal data breach that poses a risk to affected players, fb999 will notify impacted individuals without undue delay once the breach has been identified and assessed. Notifications will be sent to your registered email address and will include a description of the breach, the data affected, the likely consequences and the steps fb999 is taking in response.

8.4 Your Role in Security. The security of your account also depends on the steps you take. You are responsible for keeping your login credentials confidential, using a strong unique password and notifying fb999 immediately at [email protected] if you suspect unauthorised access to your account.

9 Your Rights

As a player on the fb999 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your account username and a clear description of your request. fb999 aims to respond to all data rights requests within 10 business days.

• Right of access: You have the right to request a copy of the personal data fb999 holds about you, along with information about how it is being used.
• Right to rectification: If any personal data held by fb999 is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain details directly within your account settings.
• Right to erasure: You may request that fb999 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where you believe the data has been processed unlawfully. Note that certain data may need to be retained to satisfy our platform integrity and financial record-keeping obligations even following an erasure request.
• Right to restriction of processing: You may ask fb999 to restrict processing of your data in certain circumstances — for example, while the accuracy of data is being disputed, or while an objection to processing is being considered.
• Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used and machine-readable format.
• Right to object: You have the right to object to processing of your personal data that is based on legitimate interests, including profiling for personalised marketing. If you object to marketing, your data will no longer be used for that purpose.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

10 Children and Minors

fb999 is strictly an adults-only platform. The Services are not directed at, and must not be used by, any person under the age of 21. fb999 does not knowingly collect personal data from individuals under 21 years of age.

Where fb999 becomes aware that personal data has been collected from a person under 21 — whether through account registration, a failed age verification check or any other means — the relevant account will be immediately closed, all associated bets voided, all transactions reversed where possible, and all personal data pertaining to the underage individual securely deleted.

If you are a parent or guardian and believe that your child has registered an account on fb999, please contact us immediately at [email protected]. We will take prompt action to investigate and, where confirmed, to close the account and delete all associated personal data.

11 Marketing Communications

11.1 Opt-In Basis. fb999 sends promotional communications — including bonus offers, free bet promotions, VIP programme updates, seasonal promotions (such as Eid, Pohela Boishakh, BPL season offers, and T20 World Cup promotions), and platform news — only to players who have explicitly opted in to receive such communications during registration or through their account settings.

11.2 Communication Channels. Marketing communications are delivered via email to your registered email address and/or via SMS to your registered mobile number, depending on your stated preferences.

11.3 Opting Out. You may withdraw your marketing consent and unsubscribe from all promotional communications at any time by:

• Updating your communication preferences in your fb999 account settings
• Clicking the unsubscribe link included in any marketing email from fb999
• Contacting support at [email protected] with a request to opt out

Opt-out requests are processed within 5 business days. You may continue to receive transactional communications (such as deposit confirmations, withdrawal notifications and account security alerts) after opting out of marketing, as these are necessary for account operation and are not subject to marketing consent.

11.4 Personalisation. Where you have opted in to marketing, fb999 may use your betting history and game preferences to personalise promotional offers and recommendations. You may object to this personalisation at any time by contacting [email protected].

12 Changes to This Privacy Policy

fb999 reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, operational requirements or applicable standards. When material changes are made, fb999 will:

• Update the "Last updated" date at the top of this Policy
• Display a notice on the fb999.lat website for a reasonable period following the update
• Where the changes are significant, send a notification to your registered email address in advance of the changes taking effect

Continued use of the fb999 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you should stop using the platform and may request account closure by contacting support.

We encourage you to review this Privacy Policy periodically to stay informed about how fb999 is protecting your information. The current version of the Policy is always available at fb999.lat/privacy-policy.

13 Contact and Complaints

If you have any questions, concerns or complaints about this Privacy Policy or about how fb999 handles your personal data, please contact us using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data requests: "Privacy Request — [your username]"
• Support hours: 24 hours a day, 7 days a week
• Response target: Data rights requests acknowledged within 2 business days, resolved within 10 business days

fb999 is committed to resolving all privacy-related concerns fairly and transparently. If you are not satisfied with our response to your complaint, you may have the right to escalate the matter to a relevant data protection authority in your jurisdiction.