Player Wellbeing

Gaming Should Always
Be Fun and in Control

fb999 is deeply committed to responsible gaming across Bangladesh. We provide every player with the tools, information and support needed to keep gambling an enjoyable activity — never a burden.

21+ Age Requirement
Self-Exclusion Available
Deposit Limit Controls
Time-Out Feature
24/7 Support
Age Policy

Strictly 21+ Platform

fb999 operates as a strictly adults-only platform. Every player must be at least 21 years of age to register an account, make a deposit, place a bet or claim any promotional offer. This is a firm, non-negotiable policy that applies to every user across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur and beyond.

During the registration and KYC verification process, fb999 requires all players to confirm their date of birth and, where required, submit a valid National Identity Card (NID) or passport. Accounts found to belong to players under 21 will be immediately suspended and permanently closed, with all balances forfeited.

If you are a parent or guardian and suspect that a minor has registered an account on fb999, please contact our support team immediately at [email protected]. We will investigate and take action within 24 hours.

Parental controls: We strongly recommend that adults who share devices with minors make use of internet filtering and parental control software to prevent underage access to gambling websites. Third-party tools such as Net Nanny and Qustodio can help restrict access at the device level.
21+

Minimum Age to Play on fb999

All players must be 21 years of age or older. Age verification is carried out during the KYC process. No exceptions.

NID Verified Passport Accepted Instant Review Zero Tolerance Policy
Player Protection Tools

Tools That Keep You in Control

fb999 gives every registered player direct access to a suite of responsible gaming tools, available at any time from within your account settings. No waiting period, no approval required.

Deposit Limits

Set a maximum deposit amount on a daily, weekly or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the period resets. Limits take effect immediately when lowered; an increase requires a 72-hour cooling-off period before it applies.

Session Time Limits

Define how long you can play in a single session. Once your time limit is reached, you will be automatically logged out. A session reminder notification appears 10 minutes before your limit is reached, giving you time to wrap up and review your activity.

Loss Limits

Cap the total amount you are prepared to lose over a defined period. Daily, weekly and monthly loss limits are all available. When your limit is reached, betting is suspended for the remainder of the period. This tool helps protect your bankroll and prevents chase-loss behaviour.

Time-Out / Cooling-Off

Take a short break from fb999 by activating a time-out of 24 hours, 48 hours, 7 days or 30 days. During a time-out, your account will be fully suspended — no login, no deposits, no betting. This option is ideal if you feel you need a pause without committing to full self-exclusion.

Self-Exclusion

If you believe gambling is having a serious negative impact on your life, you can permanently self-exclude your fb999 account. Self-exclusion closes your account for a minimum period of 6 months and up to 5 years. During this period, your account cannot be reopened under any circumstances, and you will be removed from all marketing communications.

Reality Check Reminders

Enable recurring pop-up reminders at intervals of your choice (every 30, 60 or 90 minutes) that display how long you have been playing and how much you have wagered in that session. Reality checks give you a moment to pause, reflect and decide whether to continue or stop.

How to activate these tools: Log in to your fb999 account and navigate to Account Settings > Responsible Gaming. All tools listed above are available directly from that panel. Changes to limits that reduce your spending take effect immediately. If you require assistance activating any of these features, contact our 24/7 support team at [email protected] and we will guide you through the process.
Know the Signs

Recognising Problem Gambling

Problem gambling can develop gradually and is not always obvious. Being honest with yourself about your gambling behaviour is the first and most important step. The following signs may indicate that gambling is becoming a problem.

Spending more money on gambling than you originally intended or can afford to lose
Chasing losses — placing more bets to try to win back money you have already lost
Borrowing money from family, friends or financial institutions to fund gambling
Hiding your gambling activity from friends, family or your partner
Feeling restless, irritable or anxious when you try to reduce or stop gambling
Gambling interfering with work, study, family responsibilities or social relationships
Thinking about gambling constantly — planning future sessions or reliving past ones
Using gambling as a way to escape stress, anxiety, depression or everyday problems
Continuing to gamble despite repeated failed attempts to cut down or stop
Neglecting basic needs such as food, sleep or personal hygiene due to gambling sessions
Experiencing mood swings, guilt or shame related to your gambling activity
Increasing bet sizes over time to maintain the same level of excitement or thrill
If any of these signs apply to you: You are not alone, and help is available. The first step is acknowledging the issue. Contact the fb999 responsible gaming team at [email protected] and ask to activate self-exclusion or a time-out. Our team is available 24 hours a day, 7 days a week and will handle your request with complete confidentiality.
Self-Assessment

Are You Gambling Responsibly?

Consider the following questions honestly. If you answer "yes" to two or more, we recommend using fb999's responsible gaming tools or reaching out to our support team.

1Have you ever gambled with money that was set aside for essential expenses such as rent, food or bills?
2Have you ever placed larger bets than planned in an attempt to recover previous losses in the same session?
3Have you ever felt the need to keep your gambling activity secret from people close to you?
4Have you ever neglected work, family or social commitments because of time spent gambling online?
5Have you ever borrowed money or sold personal possessions to fund gambling or repay gambling debts?
6Have you ever felt that you could not stop gambling, even when you wanted to?
7Have you experienced significant distress, anxiety or depression that you believe is connected to your gambling activity?
8Have you ever considered gambling as a primary method of solving financial problems or generating income?
Reminder: This self-assessment is for informational purposes only. If your responses suggest a potential problem, please contact our responsible gaming support team at [email protected]. All communications are treated with strict confidentiality.
Getting Help

How to Take Action at fb999

If gambling is causing you concern, here are the practical steps you can take right now. Each step is available immediately — no waiting, no approval delays.

1

Log In and Visit Account Settings

Go to your fb999 account dashboard and navigate to the Responsible Gaming section. From there you can instantly activate deposit limits, session time limits, loss limits or a reality check reminder.

2

Activate a Time-Out

Choose a cooling-off period of 24 hours, 48 hours, 7 days or 30 days. Your account will be suspended immediately and you will be logged out. This gives you space to step back and reassess without the pressure of a permanent decision.

3

Request Self-Exclusion

For a longer break, email [email protected] with the subject line "Self-Exclusion Request" and your account username. Our team will close your account within 24 hours and remove you from all promotional communications for the duration of the exclusion period.

4

Talk to Our Support Team

Our responsible gaming support team is available 24/7 at [email protected]. Whether you want to discuss your options, activate a tool or simply talk through your concerns, our team is here to listen and help — without judgment.

5

Seek External Support

If you feel you need professional help beyond what fb999 can offer, we encourage you to speak with a trusted counsellor, doctor or mental health professional. Community-based support networks and helplines are available in Bangladesh to assist individuals experiencing gambling-related difficulties.

6

Block Gambling Sites on Your Device

Consider using device-level website blocking software to restrict access to gambling platforms. Apps such as Gamban, BetBlocker and similar tools can block thousands of gambling websites across all browsers on your device, providing an additional layer of protection.

Our Pledge

fb999's Responsible Gaming Commitments

Responsible gaming is not a box-ticking exercise at fb999. It is a core part of how we operate. Below are the commitments we make to every player on our platform.

Mandatory Age Verification

Every player account on fb999 is subject to identity and age verification. We will not process any deposit or allow any bet to be placed until age verification has been completed. 21+ is a non-negotiable minimum for all players in Bangladesh.

Responsible Marketing

fb999 does not target advertising at individuals who have self-excluded or activated a time-out. We do not market to under-21 audiences. All promotional materials include responsible gaming messaging and the 21+ designation.

No Predatory Incentives

fb999 does not offer bonuses, promotions or incentives specifically designed to encourage players to deposit more than they are comfortable with. Bonus terms are clear, fair and presented in plain English before any player opts in.

Confidential Support

All responsible gaming requests — including self-exclusion, time-out requests and support conversations — are handled with strict confidentiality. Your decision to use our responsible gaming tools will never be shared with third parties for commercial purposes.

Transparent Account History

Players can view their full deposit, withdrawal and betting history at any time from their account dashboard. Complete transaction transparency helps you stay aware of your spending patterns and make informed decisions about your gambling activity.

Permanent Exclusion Honoured

When a player requests permanent self-exclusion, that decision is respected without exception. fb999 will not send re-engagement emails, will not offer re-registration pathways and will not attempt to reverse the exclusion through any promotional channel.

Fair Play Certified: fb999 is built on a foundation of security, transparency and player-first values. All games available on the platform use certified random number generation (RNG) technology, ensuring that outcomes are fair and unpredictable. SSL encryption protects all data in transit. fb999 operates as a safe and reliable platform for adults aged 21 and above across Bangladesh.
Play Responsibly with fb999

Ready to Enjoy fb999 the Right Way?

Keep gaming fun and in control. Explore cricket betting, slots and live casino games on fb999 — Bangladesh's most trusted platform. Set your limits, know your boundaries and enjoy responsibly.